Policies | Precious Gem Candles

Policies

What Is Your Return/Refund Policy?

We maintain a generous return policy and we will gladly receive any returned product if you are not satisfied. The following return policies are strictly enforced:

1) Products must be unused and in original packaging.

2) You must obtain authorization for a return prior to returning any product.  A refund will not be given on items returned without authorization.  An item being returned with authorization must be received within 30 days of the purchase date.  Please see instructions below for the procedure of obtaining authorization.

3) Shipping/Handling charges are not refunded, and return shipping is not reimbursed.

4) Products must be packed safely for return.

5) There is a 15% restocking fee on Precious Gem Candles.  Any candle returned not in the original condition will not receive a refund.  The 15% restocking fee will be deducted from the price of the candle, and the balance will be refunded to the account used for original payment.

6) If a package is refused and comes back to us with insufficient postage paid, items will not be refunded. If we do pay the insufficient postage amount to receive the return, that amount will be deducted from your refund total.

To Obtain a Return Authorization:

Please log in to your account by going to www.preciousgemcandles.com and clicking on the "My Account" link at the top of the page.  Once you have logged into your account, click on "Add Request" and enter your return request information. We will process your request and respond within 1 business day. Do not return any items other than what is approved through your request.

You can return items via UPS, FedEx or US Postal Service to:

Precious Gem Candles
103 Vista Way
Benbrook, TX 76126

Please note on the box the Return Authorization Number.

 

What If I Receive The Wrong Item Or A Damaged Item?

If you receive an incorrect item or a damaged item, please log in to your account by going to www.preciousgemcandles.com and clicking on the "My Account" link at the top of the page.  Once you have logged into your account, click on "Add Request" and enter your return request information.

We will process your request immediately, and will send out a replacement at no charge. When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). If you receive this in your replacement package, follow the instructions provided to return the damaged merchandise to us.

 

Copyright And Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KevMar Ventures, LLC dba Precious Gem Candles. Copyright © 2010 - 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.